Frequently Asked Questions

What kind of animals do you treat?

We love to treat dogs and cats! We refer exotic animals needing veterinary care to Pender Exotics Veterinary Centre.

Do I need to have an appointment?

Yes, patients are seen by appointment only. However, if there is a last minute emergency or an urgent need to see a doctor, give us a call and we can surely fit you in!

Do you have parking?

Yes, the Pan Am Shopping Center is full of parking. Additionally, there is parking directly behind MVP and also a somewhat “secret” and less crowded parking lot in between MVP and Michaels back in the corner of the shopping center.

What forms of payment do you accept?

Cash, Check (after initial 3 visits), Major Credit Cards except American Express, and Care Credit

At what age should I have my pet spayed or neutered?

Spaying or neutering is usually done around 6 months of age

Can I make payments?

Payment is required at the time of service. However, Care Credit can assist with veterinary bills and payment plans. http://www.carecredit.com/vetmed/

How long do sutures stay in after my pet's surgery?

Sutures are usually removed 7-10 days following the surgical procedure

Do you board pets?

 No, we do not board pets.  We want to focus on great medicine and let boarding facilities focus on the extended stay of pets.  Most boarding facilities dedicated to strictly boarding have overnight staff to keep an eye on the animals.  Many vet practices that offer boarding do not have the overnight staff so we think your pet is better off at a boarding facility that can bring concerns to a veterinarian’s attention as needed.

Do you offer grooming services?

No, we do not offer grooming besides nail trims and anal gland expressions.  We do not have a groomer on staff and we think that a groomer would be better at cutting hair while we stick to medicine!